Returns & Exchanges
At Tern Setups, we stand by the quality of our premium electronics and offer a 30-day return window for all items in original packaging. If your hardware doesn't meet your expectations, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Log into your Tern Setups account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Quality Inspection & Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing