Frequently Asked Questions

Everything you need to know about upgrading your workspace.

How long does shipping take for Tern Setups orders?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy for electronic accessories?

We offer a 30-day return policy on all items. Products must be in their original packaging and in like-new condition to qualify for a full refund.

Do your products come with a warranty?

Yes, all Tern Setups electronics and hardware come with a standard 12-month limited warranty covering manufacturing defects and technical malfunctions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

Are your desk setups and peripherals compatible with Mac and PC?

Most of our products are plug-and-play compatible with both Windows and macOS. Specific compatibility details are listed on each individual product page.

How can I track my order once it has shipped?

Once your order is processed, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.